The offer is valid on the naturalacneclinic.com website only.
To cancel, edit or update your subscription or payment method, you must log into the account used to sign up.
For Subscribe & Save purchases, you will receive Free Shipping on your first order only (US Only), plus 5% off your selected product/s for the remainder of your subscription.
Subscription FAQs
To access your account visit, naturalacneclinic.com/my-account and log in with your username and password.
If your subscription order has already been paid you cannot cancel that order, but you can cancel future orders.
Each product in our online store will allow you to choose the quantity and the frequency you would like to receive them. For example you can choose to receive Product A once a month, and Product B every 3rd month.
Absolutely, to edit your subscription you would log into your account, click on subscriptions and edit the subscription to the frequency you would like.
To cancel a subscription, log into your account, click on subscriptions and select cancel next to the subscription you would like to cancel. Your subscription will immediately be cancelled.
You would simply choose the product you want to create a new subscription for and proceed with ordering it as a subscription item.
You would order that item as a one-time option and not choose a subscription option.
You cannot switch or swap a product in an active subscription. You will need to cancel that existing subscription and then add another.
If you have paused or cancelled your subscription you will be able to re-activate it from within the subscriptions section of My Account.
You are unable to skip a shipment in a subscription. If you wanted to have a shipment not come for one of the auto ship dates, you’d have to cancel the subscription, then re-subscribe at the future date.
Yes, you will receive an automated email 24 hours prior to being charged for your next shipment.
Your shipping and billing information will come from your Account Information. You can access it by logging into My Account
Your credit card will be charged on the date in which the subscription frequency falls. For example if you add 2 product subscriptions (one monthly and one quarterly, you will receive a single product charge each month and ever 4th month it will include 2 products.
It depends on the details of the discount code. As subscribing already gives a discount for loyalty, there may be discount promotions from time to time that only apply to full price items.
